User Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal data when you register, play or browse at StarSpins. We take user privacy seriously and set out below what information we hold, why we need it and the choices you have about how it is used.

Types of data we collect

We gather a range of information to operate accounts, process payments and keep activity secure. This includes personal identification, technical details and transactional records.

Personal data

Personal data covers name, date of birth, address, email and telephone number, plus identity documents when verification is required. We also hold account credentials and security details used to protect your account.

Technical data

Technical data includes IP addresses, device and browser type, operating system, log-in times and location information derived from your device. This helps us maintain security, improve service performance and detect fraud.

Transactional data

We store information on deposits, withdrawals, bet and play history, promotions you have used and any rewards or bonus balances. Payment method details are used to process transactions and may be retained in anonymised form for accounting and audit purposes.

How we use information

We use your data to operate your account, verify identity, process payments, provide customer support and comply with legal obligations. We also use information to prevent fraud, detect money laundering and to maintain a safe playing environment. Where relevant, we may use anonymised data for reporting and product development.

Data protection practices

We protect data using industry standard security measures including encryption in transit, access controls and secure storage. Access to personal data is limited to authorised staff and approved third-party providers who act on our instruction.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login and authentication, understand site performance and show relevant content. You can manage cookie settings in your browser or via the cookie controls on our site. Disabling certain cookies may affect functionality.

User rights

You have rights to access the personal data we hold about you, request correction of inaccuracies, object to processing in certain circumstances and request restriction of processing. You may also request erasure where there is no lawful reason for us to continue processing the data.

Access, correction and deletion of data

To access, correct or request deletion of your data contact our support team. We will handle requests in line with applicable UK data protection law and provide information on any limitations that prevent immediate deletion, for example where data must be retained for legal or regulatory reasons.

Information sharing and third parties

We share data with trusted third parties where necessary to provide services, for example payment processors, identity verification providers, gaming software suppliers and fraud prevention services. We require these partners to protect your data and act only on our instructions.

Privacy policy updates

We may update this policy from time to time. We will publish changes on the site and, where appropriate, notify registered users. Continued use of our services after updates constitutes acceptance of the revised policy.