Contact Us
Need a hand? Our support team is ready to help with account-related enquiries, verification and document checks, technical concerns, or general feedback. We provide clear guidance on deposits, withdrawals, KYC and responsible gambling tools. For urgent access or verification issues contact us and we will prioritise the case. For everyday questions use the channels below. Support is available by email, phone and in-site chat for prompt assistance. All advisers follow security checks and treat your details as authorised and confidential.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; most enquiries answered within 15 minutes) |
| General enquiries | [email protected] (non-urgent enquiries, corporate and media; response within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate sign-ups, commission queries and partner support) |
| Phone | +44 20 7946 0378 |
| Working hours | Mon-Fri, 09:00-18:00 (weekend replies by email) |
Contact Us by Email
Email is our preferred contact method for account queries, document submissions or detailed requests. Please send messages to [email protected] with a clear subject line and up-to-date contact details to help us respond quickly. Attach any relevant documents and include your account username or ID. Using email ensures a written record and reduces delays compared with other channels.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, though response times can vary outside peak periods. Simple questions are typically handled fast, while more complex cases such as payment checks or security reviews may take longer depending on their nature and the information required. We’ll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions or ideas for improving the site. Please tell us what works well and what could be better - every message is read by our team and used to improve the service, design and game offering. Your input helps shape future features and fixes, so do get in touch and let us know your thoughts.