Responsible Gambling Policy

We take responsible gambling seriously at StarSpins. Our priority is to help players enjoy their time with us while keeping play safe and controlled. We provide clear tools, practical limits and easy access to support so you can manage your account and take a break whenever you need to.

Player protection principles

We aim to prevent harm by promoting safe play, verifying age and identity, and monitoring activity for signs of risky behaviour. We act quickly on any concerns and provide straightforward routes for players to set limits, pause activity or exclude themselves from the site.

Activity-control tools

We offer a range of controls you can use from your account dashboard to manage play in a way that suits you.

Deposit and spending controls

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can lower limits immediately; increases may have a short delay to give you time to reconsider.

Session reminders and time limits

Enable session reminders to show how long you have been playing. Use time-out and account break options to take a short pause from play for as little as 24 hours up to several weeks.

Deposit limits

Deposit limits are available to every player and can be adjusted in your responsible gambling settings. Limits help you plan spending and avoid exceeding what you intended to play with. If you need help setting sensible limits, our support team can assist.

Loss limits

You can set loss limits to cap how much you lose over a chosen period. These work alongside deposit limits and can be changed from your account, subject to any cooling-off periods for increases.

Time limits and account breaks

Use time limits and reality checks to control session length. If you need a longer break, request a time-out or a temporary account suspension. These options are designed to reduce impulsive play and give you space to reassess.

Self-exclusion

If you decide you no longer want access to gambling, self-exclusion is available for set periods or permanently. During self-exclusion your account will be closed to play and marketing communications will stop. We also participate in national schemes that allow you to exclude across multiple operators.

Signs of problematic behaviour

Look out for signs such as chasing losses, neglecting other responsibilities, borrowing to gamble, or hiding activity. If you recognise these patterns in yourself or someone you care for, consider using our tools or seeking external help.

Tips for maintaining control

Plan your spending in advance, set and stick to deposit and loss limits, use session reminders, take regular breaks, and avoid gambling when stressed or tired. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need further support, contact organisations such as BeGambleAware, GamCare or register with GAMSTOP for cross-operator self-exclusion. For immediate help, speak to our support team who can point you to local services and practical next steps.